Service

Contacts & Representations

SERVICE

The Reichenbacher Hamuel service center

Reichenbacher Hamuel machining centres are known for high capacity and reliability, long life and special ease in operation, mounting and service.

For optimum use of these advantages a service unit has been founded for the worldwide after sales service for Reichenbacher Hamuel machines. For our customers this means quick reaction in case of machine maintenance and repair as well as flexible service during purchasing time and afterwards. One task of the new service unit is a continuous determination of requirements and attendance of our customers. Nothing is more expensive and unpleasing than a standstill of your equipment.

For this reason a special spare parts hotline with an own purchaser has been installed. Incoming orders until 3:45 pm usually leave our stock the same day, with every option for our customers, from normal dispatch to direct courier.


Hotline and teleservice

You can contact our after sales service team free of charge under the central telephone number +49 (0) 9561 / 599-300 from Monday to Thursday from 7:00 am to 5:30 pm and Friday from 7:00 am to 15:30 pm.

There is also an off-time service hotline (premium service package) available for you:

Monday – Thursday from 5:30 pm to 10:00 pm, Friday from 3:30 pm to 10:00 pm and
Saturday / Sunday / public holidays from 8:00 am to 4:00 pm.

We help you with efficiency and understanding in minimising risks. Not only when the problem already exists, but also by preventive measures.

Therefore use our extended HOTLINE service.

You will receive the access number for the off-time service with your service contract.

Matthias Wolf

Service manager

Tel: +49 (0)9561 599-244

Thomas Neeß

Service manager

Tel: +49 (0)9561 599-481

Tanja Friedel

Assistant service management

Tel: +49 (0)9561 599-160

Martin Truckenbrodt

Technical Hotline & Service planning

Tel: +49 (0)9561 599-300

Thomas Steiner

Hotline & Management service cases

Tel: +49 (0)9561 599-300

Tom Reichardt

Hotline & Management service cases

Tel: +49 (0)9561 599-300

Lutz Nothacker

Technical Hotline & Teleservice

Tel: +49 (0)9561 599-300

Günther Bühling

Technical Hotline & Teleservice

Tel: +49 (0)9561 599-300

Birgit Schneider

Spare parts & Repairs

Tel: +49 (0)9561 599-409

Thomas Kirschbaum

Spare parts

Tel: +49 (0)9561 599-488

Thomas Liebelt

Spare parts purchase

Tel: +49 (0)9561 599-404

Caroline Frisch

Spare parts purchase

Tel: +49 (0)9561 599-493

Sophia Kunz

Order processing

Tel: +49 (0)9561 599-136

Eva Vondran

Dispatch/ Travel Management

Tel: +49 (0)9561 599-459

Steffen Paschky

Dispatch/ Export

Tel: +49 (0)9561 599-466

Andrea Höfer

Dispatch/ Export

Tel: +49 (0)9561 599-492


Worldwide

Reichenbacher Hamuel Benelux (Belgium)

CNC Service Lindekens
Kuilstraat 24
B-3680 Neeroeteren

Contact:
T: +32 (0)475 746867
E:

Reichenbacher Hamuel China (China)

C.E.P. SCHERDEL Shanghai Trading Co. Ltd.
Service Center
393 Yinxiao Road
Pudong Shanghai 201204
Peoples Republic of China

Contact:
Wei Qun Shi
T: +86 (0)186 16163388
E:

 

Nordisk CNC service ApS (Denmark)

Firkløvervej 85
DK 8464 Galten

Contact:
M: +45 (0)6022 1155
E:
www.nordiskCNCservice.dk

B & L CNC Service GbR (Germany)

Servicepartner Reichenbacher Nord
In der Werr 11
D-35719 Angelburg-Gönnern

Contact:

Thilo Becker
T: +49 (0)6464 929261
M: +49 (0)177 5254120
E:

Ingo Linzner
T: +49 (0)6464 929262
M: +49 (0)170 3001208
E:

ELSA cnc service GmbH (Germany)
Servicepartner Süddeutschland
Ismaninger Str. 4
D-85609 Aschheim

Contact:
T: +43 (0)89 9033812
F: +43 (0)89 9037115
E:
www.elsa-service.de

Service Point Kuopio Oy (Finland)
Itkonniemenkatu 21
FI 70500 Kuopio

Contact:
T: +358 (0)44 786 8200
F: +358 (0)17 263 3334
E:
www.servicegroup.fi

RH-Parts France S.A.R.L. (France)

Jean-Georges Klein
3, Rue des Merles
F-67350 Pfaffenhoffen

Contact:
T: +33 (0)388 722401
F: +33 (0)388 070540
E:

SAV Reichenbacher Hamuel France (France)

Jean-Jacques Hurstel

Contact:
T: +33 (0)973304622
F: +33 (0)388 854275
M: +33 (0)685 401401
E:

Hamuel Reichenbacher Ltd. (Great Britain)
7 Halifax Road
Dewsbury
WF13 2JH
West Yorkshire
Contact:
Alex McKinney
Engineer
T: +44 (0)1226 761799
F: +44 (0)1226 761539
M: +44 (0)7956 516629
E:

 

ELSA cnc service Österreich GmbH (Austria)
Servicepartner Österreich
Lichteneggerstr. 15
A-4600 Wels

Contact:
T: +43 (0)7242 911949
E:
www.elsa-service.at

PRESERV Industrial Customer Care (Austria)
Servicepartner Österreich
Pfarrer Gierer Weg 13
A-6850 Dornbirn

Contact:
T: +43 (0)664 2318 528
E:
www.preserv.at

Reichenbacher Hamuel Polska (Polen)

Tomasz Giernalczyk
Service

Contact:
T: +48 (0)602 447601
F: +48 (0)61 8186199
E:

Mechtop GmbH (Switzerland)

Remo Jäggi
Untere Dünenstr. 33
CH-4612 Wangen bei Olten

Contact:
T: +41 (0)62 296 32 32
F: +41 (0)62 296 32 33

F & A CNC Solution (USA, Canada, Mexico, South America)

3571 Cuadrilla Lane
Yuma, AZ. 85365

Contact:
Franzisco Garza
T: +1 (0)001 928 304 1804
E: